Job Title: Call Center Agent
Company: beU delivery
Job Type: Permanent
Description: beU is a food delivery company that has made our goal to bring affordable delivery for everyone and break the image that it’s only for fancy people. We’re team of young energetic people who work hard and have fun, having stable rapid growth together.
We are looking for experienced call center agent or customer service agent to join our company.
• Competitive monthly income, always on time
• Legal employment
• Constant development and training (mentoring system)
• Possibility to quickly grow to a leader
• Comfortable, light, own workplace
• Higher payment for higher performance
You’re suitable for us if you:
1. Previous experience minimum of 1 year as a call center.
2. Excellent customer handling and convincing skills.
3. Higher education (some degree).
4. Excellent English listening,writing,speaking and reading skills.
5. Can work under pressure.
6. Problem solving skills.
7. Familiarity in CRM
8. Excellent communication skills
What you will be doing
1.Take customer calls and provide accurate, satisfactory answers to their queries and concerns
2.De-escalate situations involving dissatisfied customers, offering patient assistance and support
3.Call clients and customers to inform them about the company’s new products, services and policies
4. Guide callers through troubleshooting, navigating the company site or using the products or services
5. Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
6. Collaborate with other call center professionals to improve customer service
7. Help to train new employees and inform them about the company’s customer management policies
8.Maintaining excellent communication with restaurants/drivers
Place of work: Bole
•Must be willing to work night shifts and live close to bole.
N.B Do not apply if you don’t fulfill the above criteria
How to apply
Call to 011 639 2920