Dashen bank S.C wants to hire for the following positions.
Position 1: Customer Service Manager Grade I (Dodola Branch under Adama District Office)
Location: Dodola
Job Description: Customer Service Manager Grade I (Dodola Branch under Adama District Office)
The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Job Requirements:
- Bachelor degree in a business related field e.g. accounting, management, economics, business administration
- Minimum of Six (6) years banking experience
- Understands the basic mechanisms of general financial products and services.
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
- Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Project management skills
Deadline: May 16, 2022
How to Apply: Interested and qualified applicants should apply through
Position 2:Database Engineer
Location:
Job Description:
The Database Engineer is responsible for the performance, integrity, and security of the Bank’s information systems’ databases. The database engineer also provides technical expertise in the implementation, and maintenance of database management systems that support Dashen Bank’s business and banking applications.
Job Requirements:
- Bachelor’s degree in Information Technology, Computer Science, Computer Information System, Software Engineering or any other equivalent field.
- Professional ICT qualifications such as OCA,
- At least Six (6) years’ experience of advanced database administration experience with a large scale SQL Servers in multi-node clustered environments including replication and security.
- Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
- Creativity and innovation skill
- Action oriented
- Quality focus and attention to detail
- Professionalism and integrity in line with Dashen Bank Values
- Good oral and written communication skills
- Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skill (internal & external)
- Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
- Strong understanding of database structures, theories, principles, and practices.
- Hands-on database tuning and troubleshooting experience.
- Knowledge of applicable data privacy practices and laws.
- Knowledge and experience of relational databases.
- Demonstrable experience and understanding of database management also data segmentation and interpretation.
- Working knowledge of data modelling; database administration problems and requirements; anddatabase analysis and design procedures, techniques, and implementation.
- Thorough knowledge of industry standard database procedure, software development and data definition and data manipulation language and utilities.
- Thorough knowledge of Data Modeling and Data Normalization techniques; ability to manage multiple databases.
- Familiar with the new emerging technologies.
- Familiar with Database and Middleware performance analysis techniques.
Deadline: May 16, 2022
How to Apply: Interested and qualified applicants should apply through
Position 3:Branch Manager Grade I- Gobessa Branch under Adama District
Location: Gobessa
Job Description:
- The Branch Manager will plan, organize, lead, and control the banking activities of a branch office. S/he will ensure that operating procedures, rules, and code of practices of the Bank and regulators directives and country law are adhered to by all staff. S/he will also coordinate the sales/business development efforts of the branch.
- The Branch manager will also lead the customer service initiatives and guides branch operational excellence. S/he will prepare and submit annual budget, work plan and activity and progress reports. The jobholder will also participate in various community activities and keep in close touch with the business community to promote services offered by the Bank.
Job Requirements:
- Bachelor degree in a business related field e.g. accounting, management, economics, business administration
- Minimum of seven (7) years relevant experience out of which One (1) year in supervisory post.
- Understand the basic mechanisms of general financial products and services.
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
- Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Good command of Microsoft Office package.
- Good command of Core Banking System and other in house software’s
- Project management skills.
Deadline: May 16, 2022
How to Apply: Interested and qualified applicants should apply through
Position 4: Customer Service Manager Grade I (Gobessa Branch under Adama District)
Location: Gobessa
Job Description:
The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Job Requirements:
- Bachelor degree in a business related field e.g. accounting, management, economics, business administration
- Minimum of Six (6) years banking experience
- Understands the basic mechanisms of general financial products and services.
- Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
- Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Project management skills
Deadline: May 16, 2022
How to Apply: Interested and qualified applicants should apply through
Position 5: Digital Business Innovation Officer
Location: Gobessa
Job Description:
The Digital Innovation Officer is responsible for assisting in the creation of the innovation framework, which includes the generation, selection and implementation of value adding ideas for digital business. He/she also assists in instilling products and services beyond the traditional banking to develop new services and business models.
Job Requirements:
- Bachelor’s Degree in Information Technology, Computer Science, Computer Information System, Software Engineering or any other equivalent field.
- Minimum of four (4) years relevant work experience on similar roles.
- Experience working cross-functionally to develop new ideas and products.
- High-level understanding of applications used in the organization’s industry.
- Experience and knowledge of adopting project management processes to organization’s product life cycle.
- Strong knowledge of the Bank’s clients and their needs.
- Demonstrate a keen understanding of industry trends and their implications for the Bank as well as events in fast-paced markets.
- Good knowledge of banking regulations.
- Ability to perform a knowledge-based SWOT (strengths, weaknesses, opportunities, and threats) analysis, comparing the bank’s knowledge to that of its competitors and to the knowledge required to execute the Bank’s own strategy.
- Strong IT skills and knowledge of digital advancements.
- Project management skills
- Excellent potential of embracing new digital skills i.e adopting new innovations.
- Curious to explore, find and understand new approaches.
- Seeking continuous self improvement.
Deadline: May 16, 2022
How to Apply: Interested and qualified applicants should apply through